PACT and Country Inn & Suites
When you visit Lexington, Buena Vista and Rockbridge County, you’ll meet people who are working together to make your visit safer while still preserving the spirit of hospitality, welcome, and discovery.
PACT – Protecting All Citizens and Travelers is a series of protocols and best practices adopted by hospitality businesses who display the logo. They are following recommended health guidelines and implementing industry-specific protocols related to curbing COVID-19. PACT is a commitment to deliver a consistent, dependable, and sustained level of safety and service to our visitors as well as our citizens.
You can’t mask our enthusiasm!
Comfy and convenient, the Country Inn & Suites is a perfect starting point for exploring the Shenandoah Valley area. The Virginia Horse Center, Natural Bridge, hiking, biking, and more are a short drive away. If you're in Lexington to visit Virginia Military Institute or Washington and Lee University, the hotel is less than two miles from both campuses.
We talked to General Manager Sara Sensabaugh about what she likes about her job and the community.
How did you develop an interest in your business?
I had always been on the "other side" of the hospitality industry. I was fortunate to travel growing up for every school break, holiday, and summer vacation. I always thought it was fascinating to watch the "other side" when I traveled and always wondered what it would be like to work at a hotel. My first experience working in a hotel was here, where I started as a part-time night auditor in 2007. That gave me my first inside look at how a hotel operates. I've worked my way up, and I've been the General Manager since 2012. I've loved every minute of it, and I couldn't imagine working in any other industry.
What do you love most about Rockbridge County?
I love many things about Rockbridge County, so I'm not sure I can name just one thing. I love the small-town atmosphere and the scenic views of the Shenandoah Valley. I love the diverse businesses and restaurants we have here. I couldn't imagine finding a place like Rockbridge County anywhere else!
What is your favorite moment of customer interaction?
I'd have to say my favorite moment is hearing from a guest after they have stayed at our property and how good their stay was because of something we had done. Whether this be our customer service, helping out a guest with reservations, recommending things to do in the area, or just by being able to talk to them for a little bit. We try to make sure every moment matters with our guests. Sometimes we don't know the impact we have made on a guest until after they have left. Hearing from them afterwards is when they usually express their true feelings. It is a wonderful feeling knowing you did your job to make their stay as pleasant as possible.
Why do you think Rockbridge County makes a great destination for a visit/vacation?
Rockbridge County has so much to offer! We have the beautiful views in every season, we have the attractions you won't find anywhere else (llama trekking anyone?), and we have one-of-a-kind restaurants to offer food connoisseurs. There are a variety of things to do and see for everyone that comes here. You could spend an entire weekend here and still wouldn't be able to experience everything we have to offer. There is no way you can be bored when you visit Rockbridge County!
Country Inn & Suites is a member of PACT – Protecting All Citizen and Travelers. Sara says the staff at Country Inn & Suites tries to make sure every moment matter for their guests. That means going the extra mile in sanitizing as a member of PACT. In Lexington, we love it when you visit, and you can see it in our eyes!